FLIGHT TERMS AND CONDITIONS

TERMS AND CONDITIONS FOR THE PURCHASE OF EVENT TICKETS, HOTEL & FLIGHTS

Applies to the purchase of a package trip that includes an event ticket, hotel, and flights.

Cancellations and Refunds
Booked packages including tickets, hotel, and flights cannot be cancelled and are non-refundable.

Passport Name Requirements
It is your responsibility as a traveller to ensure that the name on the ticket is correct and matches your passport. Please check that your name is spelled correctly and written in the same way and order as in your passport. The spelling must correspond exactly with the machine-readable section of your passport.

Most airlines require that flight tickets with misspelt names or names that do not match the passport must be reissued, and in some cases a completely new ticket must be purchased at full cost. In addition, administrative fees may apply. Always verify the spelling of your name as soon as you receive your booking confirmation. OLKA Sportresor AB accepts no responsibility for the consequences of incorrect information provided by the customer.

Flight Tickets
Flight tickets are not issued in paper form but electronically and are linked to the booking reference you received in your confirmation when you booked your trip.

If you do not use the outbound flight on your booked journey, this is considered a no-show, which will automatically result in the return flight being cancelled by the airline. The flight segments on your ticket must be used in the correct order; if you fail to use the ticket for one leg of the journey, all remaining flights on the ticket will be cancelled.

Identification Documents
It is your responsibility as a traveller to ensure that you have the necessary travel documents required for your trip, such as a valid passport, national ID card, and visa. Your passport must be valid for the entire duration of your trip. Many countries also require that the passport is valid for at least six months beyond your return date.

Flight Check-In
Most airlines offer online check-in. Some may charge a fee if you fail to check in online and instead do so at the airport. To check in online, enter your flight booking reference along with your surname or email address. Online check-in usually opens 24 hours before departure and closes one hour prior to take-off. If you wish to book a specific seat or add extra baggage, you should contact the airline directly.

It is your responsibility as a traveller to arrive at the airport in good time before departure. Please refer to the airline’s own website for detailed rules and requirements specific to your journey.

Hotel Check-In
It is the customer’s responsibility to inform the hotel in advance of any late arrival or delayed check-in, particularly as some hotels do not provide 24-hour service. If the customer fails to arrive on the scheduled check-in day and instead arrives the following day, this will be treated as a “no-show”. The hotel will then cancel the stay without refund for the first or any subsequent nights.

A city tax (also referred to as a tourist tax) may apply in many European cities when staying at hotels, resorts, B&Bs, hostels, holiday rentals or similar accommodation. This fee is always payable by the traveller directly on site and is implemented to support local infrastructure and enhance the tourism sector.

Recommendation
When booking a football trip to England, Germany, Spain, France, Portugal or Italy, we recommend planning Friday to Monday for weekend matches, as the match date can be changed up until the final week. Some fixtures may also be moved to Friday or Monday. If this happens, we can assist with booking extra nights, though any additional cost will be borne by the customer.

Midweek fixtures scheduled for Tuesday or Wednesday may be played on Tuesday, Wednesday or Thursday. For these, we recommend travelling Tuesday to Friday.

Fixture Change Terms and Conditions
Occasionally, a match date may be moved and the travel period needs to be adjusted, even after confirmation, as it is never guaranteed 100%. If this happens, you cannot cancel your purchase (and receive a refund), nor exchange it for another match. Booked packages are non-refundable.

If a rescheduled match falls outside the originally booked flight & hotel dates, the following applies:
If the customer has booked flights & hotel with OLKA, we will adjust the travel dates to fit the new match date. Please note that these adjustments are not made automatically — the customer must confirm the new dates with OLKA. Any price difference for flights & hotels due to the new dates will be the responsibility of the customer, unless OLKA’s Match Rescheduling Insurance has been purchased. This insurance covers all costs related to changing or extending the stay for flights & hotels booked via OLKA. Read more here.